Re: Ring Pro Connect to wifi but not internet. Look for Devices in the list on the left side of the screen. For a powered-device, that could mean that the device has temporarily lost power. I have been trying for hours and I get "setup didn't complete". Purchased a chime Pro. Hi @Tawzaw, can you please elaborate further on your concern? Has to be a compatibility issue of some kind but not sure how to figure out issue. The old ones and all my cameras are connected fine. There could be certain settings that you need to adjust on your router in order for the Doorbell and Chime to connect. Tap Devices. Hi @Tawzaw. It gets to end and says it is able to connect to wifi but not internet. you want to check. I give up. Going into router settings etc just turning on the GPS on android phone was all it needed to connect immediately. you need to reconnect to wifi. Van get ring pro and chime to connect to wifi but not internet. Went out and bought the Ring chime. The Ring Doorbell is set up and operates fine. Use the same process to reconnect multiple Ring devices to wifi. Community Support is available by phone 24/7 at 1-800-656-1918 or via chat 5AM-9PM PDT. The internet connection is not working properly. I am facing exactly the same issue as the others. I have tried 4 times now in different locations and the result is the same, ease give our support team a call at one of the numbers available, . Tap on Device Health on the bottom of the screen. There are no special characters in our internet name or anything. If you have a device such as a Floodlight Cam, connected to a light switch or a timer, make sure that the switch is set to “on” and that the timer is working properly. It was so easy with the Video Doorbell!!! Use the same process to change to a new wifi network. Note: After connecting to your wifi network, your Chime may update its internal software. After you temporarily disconnect the power, check all of the wires leading into the device to make sure they're snugly seated. Wires might have come loose. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. Select your wifi network. Hey @Nr7182, happy to chime in for Chelsea here. Re: Ring Pro Connect to wifi but not internet Hi @Tawzaw . After scouring all forums no where did it say turn on GPS, ...and sure enough, it worked first time! Your wifi network password has special characters or symbols in it, such as a pound sign (#) or exclamation mark (!). Select the device (camera, doorbell, etc.) Someone on Amazon reviews put: After 3 days of trying going into wifi settings. I am at wits end. There could be certain settings that you need to adjust on your router in order for the Doorbell and Chime to connect. You upgraded from a 2.4 GHz network to a 5 GHz network and your Ring device can't "find" the 5 GHz network because your device is not compatible with 5GHz. Same here problems. But the app still setup fail. For updated information see our response to COVID-19. Everything is going fine on my phone for the Ring doorbell 2. Unless someone comes up with another solution, I am done and I will never recommend to anyone. For the moment I'll have to rely on the phone alerting me to the connection - but I need to get the Chime going, as thats why I purhased it :/, (I can't upload all the screenshots, as for some reason its limited to only 2??). If your Chime is still not setting up as intended, please try removing and reinstalling the Ring app on your mobile device. Re: Ring chime won't connect to the internet. They'll be able to take a closer look at your device and offer more advanced troubleshooting steps. I am in the same boat.
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